Privacy Policy

Last Updated: March 2026

1. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Contact Information: Name, company name, email address, phone number, and country/region provided through our inquiry and contact forms.
  • Project Information: Details about your HVAC requirements, facility type, and equipment preferences shared in form submissions.
  • Usage Data: Pages visited, time spent on site, browser type, and device information collected through standard web analytics.
  • Cookies: Small data files stored on your device to improve website functionality and remember your preferences.

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to your product inquiries and service requests
  • Providing technical specifications and project quotations
  • Improving our website content and user experience
  • Sending relevant product updates if you have opted in to communications
  • Complying with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your information with:

  • Authorized LennoxAir distributors and service partners in your region to fulfill your inquiry
  • Third-party service providers who assist with website hosting, analytics, and email delivery
  • Legal authorities when required by applicable law

4. Data Retention

We retain your contact and inquiry information for up to 36 months from the date of last interaction. Usage data and analytics are retained in aggregated, anonymized form.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict data processing
  • Request data portability

To exercise these rights, contact us at [email protected].

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security assessments to protect your personal information.

7. International Transfers

As a global company, your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection regulations including GDPR.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or through our Contact page.